microsoft ms-740 online test

Question 1 Topic 1, Case Study 1Case Study Question View Case

You need to resolve the chat notification issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Reinstall Microsoft Teams.
• B. On the Microsoft Teams Settings Notifications page, enable notifications.
• C. In Registry Editor, navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Teams. Create a registry key named ChatNotifications and set the value to 1.
• D. In the Windows settings Notifications & Actions menu, enable notifications.
• E. Update Microsoft Teams to the latest version.

Answer:

B D E

Explanation:
Reference: https://support.microsoft.com/en-us/office/manage-notifications-in-teams-1cc31834-5fe5-412b-8edb-
43fecc78413d https://support.microsoft.com/en-us/windows/change-notification-and-action-settings-in-windows-10-
8942c744-6198-fe56-4639-34320cf9444e

Question 2 Topic 1, Case Study 1Case Study Question View Case

You need to provide the correct statements to User1.
Which two statements are correct? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. No matter how much memory is available, Teams will not pass the 1.5 GB threshold
• B. The Microsoft Teams web and desktop apps use memory in very different ways from each other.
• C. The more memory the machine Teams is running has, the more memory Teams will use.
• D. When other apps or services require system memory, Microsoft Teams could give up some to provide to the others.

Answer:

C D

Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/teams-memory-usage-perf
Topic 2, Case Study 2
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete
each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure
that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study.
Case studies might contain exhibits and other resources that provide more information about the scenario that is described
in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make
changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of
the case study before you answer the questions. Clicking these buttons displays information such as business requirements,
existing environment, and problem statements. When you are ready to answer a question, click the Question button to return
to the question.
Background
Contoso, Ltd. is a telecommunications company that has offices in Bulgaria, Italy, Canada, and the United States. The
company has 5,000 employees. The company has the following departments:
IT

Sales

Human resources (HR)

Research and development (R&D)

Technical support

Legal

The company does a lot of business with the following partner companies. Contoso employees are not able to communicate
with these partners by using Microsoft Teams.
Microsoft.com

PartnerCompanyLTD.com

The company currently uses Skype for Business (SfB) as a collaboration tool. The company wants to migrate to Microsoft
Teams. Contoso is beginning a pilot project as part of a Microsoft Teams upgrade. You determine that some offices do not
have calling plan licenses.
Current environment Active directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental
organizational units (OUs). Network environment
All traffic is routed through a VPN solution.

Average network bandwidth on Wi-Fi is 3.2 mbps.

Microsoft 365
You assign all employees a Microsoft Office 365 E5 license. You enable the following services for all users:
Microsoft Exchange Online

Microsoft SharePoint Online

Microsoft OneDrive for Business

Azure AD dynamic group membership

Azure Active Directory (Azure AD)

Microsoft Teams
The Microsoft Teams upgrade policy is set to Islands coexistence mode.
Requirements
Calling
You must create auto attendants and call queue groups for the sales department and the support department. You must
configure the following numbers:

Sales department employees must be able to dial international numbers. Other department employees must be prevented
from dialing international numbers.
The secondary number for the sales department must always be displayed whenever a sales department employee makes
an outbound call. Calls to support team members must be distributed in such a way that each agent gets the same number
of calls.
Emergency calling
You must configure the following normalization rules for emergency calls:
Sales department users need to use 4-digit extension calling.

Support department users need to use 5-digit extension calling.

All local calls for Redmond (country code and region code is +1425) should be dialed without having to put the +1425 in front
of the number.
Security
You must implement dynamic group membership and use the department's attribute. Users must change their password


every 60 days.
You must implement a new security policy that has the following requirements:

Only guest users from the approved partner domains must be allowed to connect to collaborate by using Microsoft Teams.

Guest users must be prevented from inviting other guests.

Guest users must be prevented from making private calls.

The sales and the technical support department should be able to dial out using the corresponding number. Guest users


should only be allowed to chat from their own accounts.
Teams channels
Teams and channels must meet the following compliance requirements:
Each team must expire 365 days after it is created.

All team content must be deleted when the team expires

An administrator must be able to restore deleted team content within 30 days. Group names must not change once they


are created.
Meetings and live events
You identify the following requirements for meetings and live events:
All meetings facilitated by employees must be hosted on Microsoft Teams.

Guest users must be able to join live events.

Guest users must always wait in a meeting lobby.

Employees must always bypass the meeting lobby when they join meeting by using the Microsoft Teams client.

You must record all live events.
Issues
User1
User1 starts an important meeting by using Microsoft Teams. The call drops unexpectedly. User1 provides you with the
following log data after reproducing the issue:

User2
Administrators report that User2 can sign in to Teams. Most policies are assigned to User2, but you are not able to assign a
phone number to User2. You run the following PowerShell command and review the output:

User3
User3 reports an authentication issue while signing in to Teams. You troubleshoot the issue by reviewing the Teams desktop
app logs. You identify the following authentication error message:
0xCAA82EE7 The server name could not be resolved.
User4
User4 reports that they receive multiple email messages about missed chat conversations.
Sales team
You create a Team named Test is used by the sales team.
All users report that an error message displays when they view the Files tab in the general channel for the team.
You view the following error in the debug logs:
2021-05-14T14:56:54.001Z Err items-view error: singleOperationHandler.spFolderItemSet.getItems - File Not Found.
Conditional Access policy
Users report a variety of issues accessing resources. You run the following PowerShell cmdlets:
$CA = Get-AzureADMSConditionalAccessPolicy Identity $CA.ToJson()
You review the output from the cmdlets:

Teams performance
After recent network changes, users report the following issues that impact all users:
Messages arrive to recipients after significant delays.

The Teams app loads slowly.

The quality of audio and video during meetings is poor.

Calls drop unexpectedly and it takes a long time to rejoin meetings.

You review the following log entries:

Question 3 Topic 2, Case Study 2Case Study Question View Case

You need to configure the system to meet the requirements for guest users.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Create and assign a calling policy for guest users.
• B. Edit the guest access policy to disable calls.
• C. Edit the guest access policy to disable chat.
• D. Create and assign a messaging policy for guest users.

Answer:

A C

Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy

Question 4 Topic 2, Case Study 2Case Study Question View Case

You need to resolve the issue reported by User3.
What should you do?

• A. Ensure that the date and time for the user's device are correct.
• B. Ensure that the user is connected to the internet and that the firewall and other apps are not preventing access.
• C. Confirm that the organization complies with Azure Active Directory configuration policy.

Answer:

B

Explanation:
Reference: https://support.microsoft.com/en-us/office/why-am-i-having-trouble-signing-in-to-microsoft-teams-a02f683b-61a3-
4008-9447-ee60c5593b0f

Question 5 Topic 2, Case Study 2Case Study Question View Case

You need to configure team settings specific to all departments' needs.
What should you do?

• A. From PowerShell, run the New-AzureADMSGroupLifecyclePolicy cmdlet.
• B. From the Microsoft Teams admin center, modify the Teams policy.
• C. From the Microsoft 365 admin center, modify the Office 365 group settings.
• D. From the Security & Compliance admin center, create a data loss prevention (DLP) policy.

Answer:

A

Explanation:
Reference: https://docs.microsoft.com/en-us/azure/active-directory/enterprise-users/groups-lifecycle

Question 6 Topic 2, Case Study 2Case Study Question View Case

DRAG DROP
You need to configure the Microsoft Teams environment for guest users.
Which actions are required? To answer, drag the appropriate required options to the correct actions. Each required option
may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:

Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams https://docs.microsoft.com/en-
us/azure/active-directory/external-identities/delegate-invitations https://docs.microsoft.com/en-us/azure/active-
directory/external-identities/allow-deny-list
Topic 3, Case Study 3
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete
each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure
that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study.
Case studies might contain exhibits and other resources that provide more information about the scenario that is described
in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make
changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of
the case study before you answer the questions. Clicking these buttons displays information such as business requirements,
existing environment, and problem statements. When you are ready to answer a question, click the Question button to return
to the question.
Background
Fabrikam, Inc. Ltd. is a pharmaceutical company with offices in the USA, UK, and Australia. The company has the following
departments:
IT

Sales

Human resources (HR)

Research and development (R&D)

Technical support Legal department


You join the company as a Microsoft Teams administrator.
Current environment Active Directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental
organizational units (OUs).
Microsoft 365
You assign all employees a Microsoft Office 365 E3 license. Fabrikam has recently migrated from Skype for Business server
to Microsoft Teams. Network environment
The company uses a combination of IPv4 and IPv6 addresses.
Calling
The company plans to use a Session Border Controller (SBC) connected to Phone System Direct Routing for their telephony
solution. The company registers the SBC domain name, sip.contoso.com, in as tenant domain.
Requirements
Emergency calling
You must configure a tenant trusted IP list for emergency address locations.
Security
Sales interns must not have the ability to share files in one-on-one chats. Teams and channels must meet following
compliance requirements:
You must create the following groups for teams and channels: Team Owners, Team Members and Team Visitors.

The Team Visitors group is for internal UserX that does not have access to the Private channels chats, but does have

access to SharePoint sites for auditing the files within the private channels. Channels for the different departments must

not inherit permissions from the parent sites. Permissions for each channel must be unique.
ProjectNextGenApp
The R&D team has a private channel named ProjectNextGenApp. The members of the channel need to collaborate on files
with an external user, but they do not want the external user to be able to read and send messages in the channel.
Legal department
You must ensure that users in the legal department can view the files uploaded by owners within one channel or access
SharePoint. Issues
CEO
The company's CEO reports that they do not receive notifications for chat messages in the desktop version of Microsoft
Teams.
AdministratorA
AdministratorA is configuring Direct Routing. The administrator runs following PowerShell command to pair the SBC to the
tenant or add the SBC from the Teams admin center.

The following error message displays:

Human resources manager
The human resources manager is unable to access the files in a Private channel named StaffRecruiters. He gets an error
message when they select the Files tab that the Item does not exist or no longer available.
Audit team
Users who are part of the audit team report that they were unable to access the Files tab of a channel in the team. The
following error message displays when they attempt to access files:

User1
User1 reports high CPU usage while using the Teams application and would like to know more on how Teams uses
resources.

User2
User2 reports that automatic updates for the Teams client are not working.
User3
User3 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab.
The following error message displays:
"This item might not exist or is no longer available." User4
User4 reports that the following message displays when they navigate to the SharePoint Site for the private channel:
"Access denied"
User5
User5 has multiple groups and contacts but none of the groups or users appear in the Teams app. The Contact List Provider
for User5 is listed as Unified Contact Store (UCS).
User6
User6 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab
and receives the follow error message:
"This item might not exist or is no longer available."
Emergency calling
Users report that the Teams app does not display an emergency address in the calls section of client settings. No
emergency address is listed when placing a call. You collect Teams debug logs from a user. A representative section of the
log is shown below:

Reports
Users within the company report poor quality when they make Teams calls and dial telephone numbers. You must generate
the following reports to troubleshoot the issues:
Report1: Show Public Switched Telephone Network (PSTN) calls for the last 28 days. Report2: Compare usage and


quality across users.

Question 7 Topic 3, Case Study 3Case Study Question View Case

You need to resolve the issue for the legal department employees.
What should you do?

• A. Set external sharing to Only people in your organization.
• B. Set external sharing to Anyone.
• C. Grant the org-wide Teams Member group unique permission to the document library.
• D. Grant the org-wide Teams Member group permissions to the parent site of the Team.

Answer:

C

Question 8 Topic 3, Case Study 3Case Study Question View Case

You need to identify the root cause of the issue that was reported by User6.
What is the cause of the issue?

• A. Sharing permissions for the file have been revoked.
• B. The external sharing permissions have been set to existing external users only.
• C. The sharing permissions for the organization are set to internal only.
• D. The file link is expired.

Answer:

D

Question 9 Topic 3, Case Study 3Case Study Question View Case

You need to investigate the issue reported by the human resources manager.
Which two tools should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Teams Desktop logs
• B. SharePoint admin center
• C. Teams Debug logs
• D. Network assessment tool
• E. Fiddler

Answer:

B C

Question 10 Topic 3, Case Study 3Case Study Question View Case

HOTSPOT
You need to resolve the issue reported by User4.
How should you resolve the issue? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer: