microsoft mb-300 online test

Question 1 Topic 1, Case Study 1Case Study Question View Case

HOTSPOT
You need to address the clients technical support requirements.
Which solutions should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:

Question 2 Topic 1, Case Study 1Case Study Question View Case

DRAG DROP
You need to design a business process for the account managers customer list requirements.
Which three actions you perform in sequence? To answer, move the appropriate actions to the answer area and arrange
them in the correct order.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:

Explanation:
Use common functionality and implementation tools

Question 3 Topic 1, Case Study 1Case Study Question View Case

You need to determine why the sales associate is not able to see Munsons in the search results.
What is the cause of the issue?

• A. The search criteria is searching for only names that are exactly ‘pickles’.
• B. The search criteria is only able to search by the shortened search name of the customer.
• C. The search criteria is searching for all customer names that start with ‘pickles’.
• D. The search criteria is case sensitive.

Answer:

C

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/search-records

Question 4 Topic 1, Case Study 1Case Study Question View Case

You need to resolve the contact reassignment issue.
What should you search by?

• A. user ID in the global address book
• B. email address in the person search report
• C. email in the customer and vendor master
• D. contact address in the global address book
• E. name in the customer master

Answer:

E

Question 5 Topic 2, Case Study 2Case Study Question View Case

You need to recommend a solution to meet the regional managers workspace reporting requirements.
What should you use?

• A. Inquiry form
• B. Power BI
• C. Power Apps
• D. Record Grid

Answer:

C

Question 6 Topic 2, Case Study 2Case Study Question View Case

HOTSPOT
You need to configure the workflows.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:

Question 7 Topic 3, Case Study 3Case Study Question View Case

You need to extend the warranty and SLAs to meet the requirements.
What should you do?

• A. Integrate the solution with a Dynamics 365 Data Entity.
• B. Configure a Power Automate flow for the solution.
• C. Configure the solution for a Power Virtual Agents channel.
• D. Integrate the solution into a Power Apps integrated social media platform.

Answer:

C

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent

Question 8 Topic 3, Case Study 3Case Study Question View Case

HOTSPOT
You need to design the street team mobile application for creating sales orders in the mobile application.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:

Question 9 Topic 3, Case Study 3Case Study Question View Case

HOTSPOT
You need to identify the features that support the expansion.
Which feature should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Answer:

Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/analytics/general-electronic-reporting
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/analytics/er-business-document-management

Question 10 Topic 3, Case Study 3Case Study Question View Case

DRAG DROP
You need to identify which Microsoft features will accomplish the actions.
Which features should you use? To answer, drag the appropriate features to the correct actions. Each feature may be used
once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Answer:

Explanation:
Configure security, processes, and options