You work as a Support Analyst at ABC.com. Employees at ABC.com use computers running Windows 7 Enterprise and
Microsoft Office 2010. The employees use Microsoft Outlook 2010 to connect to the Microsoft Exchange 2010 company
email server. The email server is configured for Exchange, POP3, IMAP and HTTP connections.
You receive a call from a user saying that they are trying to perform a search for a public folder. He has the Search box to
open the Search tab. The user reports that when they click the Search Tools button, there is no Find Public Folder option.
How can you solve the users problem?
C
You work as a Sales Manager at ABC.com. Employees at ABC.com use computers running Windows 7 Enterprise and
Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use
Microsoft Outlook 2010 for their email clients.
You have received an email from a supplier that contains a price list for their product. The email has a brochure describing
the product attached to it in the form of a PDF file.
You receive a similar email from a rival supplier. The email also contains an attached PDF brochure for their product.
You compose an email to other company managers. The email contains a proposed sales strategy along with the benefits of
using each of the two suppliers.
You want to include the two emails from the suppliers as attachments in your sales strategy email. The attached supplier
emails must include their attached brochure PDFs.
How should you configure your email?
D
Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email
system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
A user in the Human Resources (HR) department wants to send a confidential email to all users in the HR department.
How can the HR user ensure that the email expires on a specific date?
D
ABC.com employees run Microsoft Office 2010 on their client computers. The company email system runs Microsoft
Exchange Server 2010.
All users in the company have Microsoft Outlook 2010 configured to view emails in HTML format.
A user named Mia has her Outlook contacts displayed as business cards. She uses the
Forward > As a business card option to send a business card to her manager.
Which two of the following statements are true?
B D
Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email
system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
Jane is composing an email. She has written the text of the email and now wants to change the format of the email, the
layout of the text and the color of the text.
What is the easiest way for Jane to modify the email?
C
Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use
Microsoft Outlook 2010 to connect to the IMAP based company email server.
A Project Coordinator named Myles wants to share his calendar with company managers.
How should Myles share his calendar?
B
Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use
Microsoft Outlook 2010 to connect to the Microsoft Exchange
2010 company email server.
Jane creates a category named Important. She wants to ensure that any current or future emails from company managers
that contain the word Urgent in the subject line or are flagged as Important are automatically added to the Important
category.
How can Jane achieve this goal?
C
You work as a Systems Analyst at ABC.com. Employees at ABC.com use computers running Windows 7 Enterprise and
Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use
Microsoft Outlook 2010 for their email clients.
The IT Manager has created a new network diagram using Microsoft Visio. The IT Manager attaches the Visio file to an
email and sends it to you.
You discover that you are unable to preview the Visio file in the reading pane of the email.
What do you need to do to enable you to preview Visio files in Outlook?
C
Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use
Microsoft Outlook 2010 to connect to the Microsoft Exchange
2010 company email server.
Janes Contacts list in Outlook is shared. Jane is adding a new contact. The contact details are confidential. Jane wants to
prevent other users from viewing details of the new contact.
Which option should Jane select when creating the contact?
B
You work as a Project Manager at ABC.com. Employees at ABC.com use computers running Windows 7 Enterprise and
Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use
Microsoft Outlook 2010 for their email clients.
You need to create a deployment plan for rolling out a new system at a customer site. You create a task for creating the
deployment plan and assign the task to a member of your project team.
You receive a notification saying the task is accepted but you do not receive and further updates on the progress of the task.
What is the most likely cause of the lack of task updates?
D