Which two statements about customer journey mapping are true? (Choose two.)
Consider the four building blocks of the BMC that are directly linked to the customer segment. Drag and drop the four correct
building blocks from the left to the right. Not all options are used.
Select and Place:
Which two real world examples for an external business influence are true? (Choose two.)
You are in the Research and Analyze phase of a business architecture engagement with a public sector customer. You have
access to the corporate organization chart and are identifying the relevant customer audience.
Which tool helps when you consider power, influence, fears, support, and interest factors?
You use the operating model canvas to expand which part of the business model canvas?
A customer wants to invest in a reliable network, data center, and collaboration solution with no ROI investigation.
Which engagement maturity level is appropriate for this customer?
What are two the two best times to create a capability gap analysis? (Choose two.)
Which tool do you use to establish a process for communication planning?
Which tool helps you to reduce the complexity and costs of implementing a full ITSM capability?
An engagement at the business solutions maturity level addresses which customer question?