cisco 500-450 online test

Question 1

With Courtesy Callback, what does it mean to have a value “0” in Maximum Callbacks Per Calling Number?

• A. Courtesy Callbacks start when “0” calls are in the queue.
• B. No Courtesy Callbacks are allowed.
• C. Callbacks have been temporarily suspended for dialed number.
• D. Any number of callbacks are allowed.

Answer:

D

Explanation:
Reference: http://128.107.245.145/media/media/LABCCT-2012_UCCE_-_Hands-on-CVVB-And-CVP_features_2.pdf page
52

Question 2

What must be enabled when configuring voice gateways to support SIP dialers?

• A. 200rel
• B. signaling forward unconditional
• C. signaling forward 100
• D. 100rel

Answer:

D

Question 3

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

• A. Enable reporting for CVP VXML Server as well as VXML Application detail.
• B. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.
• C. Set user.vxml_detail_rpt_Serv to value 1.
• D. Set user.vxml_detail_rpt_Serv to value 0.
• E. Enable Report Data Exclusive Filtering.

Answer:

A B

Question 4

Which command is used to examine detailed events processes by the router with Cisco UCCE?

• A. showlogs rtr
• B. dumplog router
• C. viewlogs rtr
• D. Dumplog rtr

Answer:

D

Question 5

With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

• A. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat
• B. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
• C. To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
• D. To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat
• E. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat
• F. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat

Answer:

E F

Question 6

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

• A. Real-Time Monitoring Tool
• B. Operations Console
• C. Performance Monitor
• D. Cisco Unified Contact Center Domain Manager

Answer:

A

Question 7

Which two options are prerequisites for the Cisco Finesse Platform installation wizard to succeed? (Choose two.)

• A. HTTPS redirect disabled
• B. Access to a Network Time Protocol server
• C. Access to the Internet
• D. Preconfigured domain name server and have set up forward and reverse DNS resolution
• E. AWDB database configured and online
• F. Cisco Finesse HTTPS redirect enabled

Answer:

B D

Question 8

Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

• A. Courtesy Callback
• B. recording a .wav file
• C. FTP a file
• D. Emergency Contact Center closure
• E. agent whisper
• F. IVR Outbound option
• G. agent greeting

Answer:

A B C

Question 9

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the
desktop. The error message highlighted has been found in the PG jgw1 log file.
Which option describes the likely cause of this error?

• A. PG user does not have “Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group” role.
• B. In the peripheral gateway, Agent Phone Line Control not set to “All Lines”.
• C. Phone line does not have the Maximum Number of Calls and Busy trigger setting set to 2 and 1 respectively.
• D. Phone Join Across Lines feature is enabled.
• E. MAC address of the phone not associated with PG user.

Answer:

A

Question 10

What is the semantic meaning of the RouterCallKeyDay variable?

• A. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
• B. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from Monday to Tuesday.
• C. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
• D. It represents a sequence number used for ordering rows for the same call.
• E. It represents a string that corresponds to a Globally Unique Call Identifier.

Answer:

C