cisco 500-440 online test

Designing Cisco Unified Contact Center Enterprise (UCCED)

What students need to know about the 500-440 exam

  • Total 95 Questions & Answers

Question 1

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service
handles SIP REFER? (Choose three.)

  • A. SIP REFER label and SigDigits
  • B. SIP REFER with ICM router requery
  • C. SIP REFER with ICM script Send To VRU node
  • D. SIP REFER with custom SIP header
  • E. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
  • F. SIP REFER with ECC variable user.sip.transfer
Answer:

A C D

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Question 2

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to
be throttled? (Choose four.)

  • A. Treat the call with Dialed Number Default Label.
  • B. Queue the call and play a message, then release the call.
  • C. Treat the call with System Default Label.
  • D. Terminate the call with a Dialog Fail or RouteEnd.
  • E. Transfer calls to an available IVR port.
  • F. Send a Release Message to the routing client.
  • G. Offer Courtesy Callback to the caller, then terminate the call.
  • H. Transfer the call to the Cisco Unified Communications Manager hunt group.
Answer:

A C D F

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Question 3

Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact
Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)

  • A. busy hour call attempts
  • B. number of skill groups per agent
  • C. number of agents
  • D. number of call types
  • E. percent of traffic with Courtesy Callback
  • F. number of call and ECC variables
  • G. number of concurrent real-time reports
  • H. percent of traffic requires Agent Greeting
  • I. percent of traffic requires Whisper Announcements
Answer:

A B C F

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Question 4

Which Cisco Unified Border Element configuration is correct when deployed with Cisco UCCE Unified CVP?

  • A. You must dedicate a voice gateway for VXML browser sessions.
  • B. You must configure Cisco Unified Border Element as media pass flow-around mode.
  • C. You must configure Cisco Unified Border Element as media pass flow-through mode.
  • D. You must use box-to-box Cisco Unified Border Element redundancy.
Answer:

C

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Question 5

Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)

  • A. Up to maximum agent capacity for historical report using live data
  • B. 100 concurrent Historical reports
  • C. 800 concurrent Real-time reports
  • D. 400 concurrent Real-time reports
  • E. 400 concurrent Historical reports
Answer:

A D

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Question 6

Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)

  • A. UCS B/C series NIC teaming is supported.
  • B. 10/100 NIC speeds are supported.
  • C. Gigabit Ethernet Auto Negotiation is optional for NIC and switch.
  • D. 802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding.
Answer:

A C

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Question 7

Which statement about the Cisco UCCE solution in the virtualized environment is true?

  • A. VMware NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supported
  • B. Nexus 1000V virtual distributed switch can be used but only for 500 agent deployment model
  • C. Cisco UCS VIC can be used on UCS C series TRC models
  • D. Spec-based virtualized servers based on Intel E5 26xx cpu family at speed 2.40 GHz is supported
Answer:

D

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Question 8

Which failure scenario in the Cisco Unified Contact Center Enterprise solution stops all processing and routing of contact
center calls?

  • A. ICM Call Router Side A fails at the same time that ICM Logger Side A fails.
  • B. ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
  • C. ICM Call Router Side B fails at the same time that ICM Logger Side A fails.
  • D. ICM Call Router Side B fails at the same time that ICM Logger Side B fails.
  • E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
  • F. ICM Logger Side A fails at the same time that ICM Logger Side B fails.
Answer:

E

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Question 9

A customer has a remote site with 100 agents, and the remote site only has SRST for E.911. 50% of the supervisors are
located at HQ where the data center is. The agents to supervisor ratio is 10%. The customer requires that supervisors from
any remote site can record and silent monitor active calls. With BW design consideration, how many minimum RTP streams
are needed between the data center and agent remote sites?

  • A. 300 RTP streams
  • B. 150 RTP streams
  • C. 110 RTP streams
  • D. 120 RTP streams
Answer:

C

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Question 10

In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

  • A. HTTP Request
  • B. Timer Action
  • C. Scheduled Call Back
  • D. Browser Pop
  • E. Run Macro
Answer:

A D

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