ServiceNow cis-sm online test

Question 1

Which of the following represents the skills needed that a Service Mapping administrator or
implementer should have? (Choose four.)

• A. Understanding of XML, Regex, Delimited text, and JSON
• B. Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
• C. Scripting capabilities with respect to Unix and Windows commands
• D. Intermediate or above Windows and Unix administration skills
• E. Sufficient skills to build an enterprise web site
• F. Understanding of relational database theory

Answer:

ABCD

Reference:
https://www.servicenow.com/services/training-and-certification/service-mapping-implementation.html

Question 2

Which one of the following ServiceNow application KPIs would improve most as a direct result of
having visibility to a service map created through Service Mapping?

• A. Problem Management: Number of Incidents per Known Problem
• B. Incident Management: Mean Time to Resolve
• C. Event Management: Signal to Noise Ratio
• D. Change Management: Number of Major Changes

Answer:

B

Reference:
https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-
sm
- blueprint.pdf

Question 3

How many ServiceNow instances can one MID Server connect to?

• A. 1
• B. 5
• C. Up to 255
• D. Unlimited

Answer:

A

Reference:
https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/mid-server/concept/c_MIDServerConnectionPrerequisites.html

Question 4

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows
Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

• A. Class Change
• B. Class Upgrade
• C. Class Switch
• D. Class Downgrade

Answer:

B

Reference:
https://servicenowhelpdesk.com/configuration-management-data-base-cmdb/

Question 5

To begin the configuration of tag-based services, tag values must be defined where?

• A. Tag categories
• B. Tag catalogs
• C. Tag-based service families
• D. Tag libraries

Answer:

A

Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/concept/tag-based-mapping.html

Question 6

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

• A. Reduced ongoing service map maintenance effort as a result of automated map updates
• B. Faster service issue resolution and reduced downtime due to better root cause analysis
• C. Improved Software Asset Management capabilities
• D. Reduction in effort to create service maps
• E. Reduction in change related incidents due to improved service visibility during change planning
• F. More accurate alerts from monitoring tools

Answer:

CDEF

Question 7

Which one of the following can be used to enable patterns to search for additional attributes and
modify discovery logic defined in an Identification Section without modifying the baseline pattern
and potentially impacting upgrades?

• A. Add step(s) to the pattern’s Identification Section.
• B. Add step(s) to the pattern’s Connection Section.
• C. Add step(s) to the pattern’s Extension Section.
• D. Add step(s) to the pattern’s Update Set.
• E. Add step(s) directly to the NDL code.

Answer:

C

Reference:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/task/modify-pattern-using-extensions.html

Question 8

In the image, which one of the following best describes the lower icons?

• A. The connections from HAProxy are to other CIs that had errors during discovery.
• B. The connections from HAProxy are application clusters.
• C. The connections from HAProxy could not be identified and are marked as a Generic Application.
• D. The connections from HAProxy are marked as boundaries.

Answer:

A

Question 9

Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both
Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the
following Data Source Precedence Rules are configured.

Which one of the following is true?

• A. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
• B. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.
• C. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.
• D. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

Answer:

A

Question 10

Service Mapping provides visibility to the Operator in Agent Workspace without leaving the
Workspace UI. This visibility includes what items associated with the CI? (Choose two.)

• A. Releases
• B. Problems
• C. Incidents
• D. Alerts

Answer:

BC