When a process has proven itself to function at a Six Sigma level this means there are less than
________ defects per million opportunities.
Six Sigma refers to a process whose output has at least 95% of its data points within 6 Standard
Deviations from the Mean.
Training cost is $3,000 and a project required an initial investment of $12,000. If the project yields
monthly savings of $1,800 beginning after 3 months, what is the payback period in months (before
money costs and taxes)?
The ROI for a project is a measurement metric that stands for Return on Investment and is one of the
methods used to measure the success of a Lean Six Sigma project.
The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and
Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a
product or service.
Benefits and working conditions would be primarily the concern of which of the following?
In the expression Y = f(Xn) Y, the output, is the ___________ variable and Xn, the inputs, are the
When we assess the Voice of the Customer we are attempting to determine the gaps in our
processes between what is and __________________.
Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?