HP hp2-i14 online test

Question 1

A customer experiencing rapid growth is extending its hours of operation to keep up with demand.
Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies.
What should you tellthis customer about the benefits of using Original HP supplies? (Select two.)

• A. Original HP supplies work the first time, every time.
• B. Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
• C. Non-HP supplies are usually counterfeit and buyers can be subject to fines.
• D. Non-HP supplies are not recyclable and are costly to dispose of properly.
• E. Original HP supplies help reduce service calls, minimizing printer downtime.

Answer:

AE

Question 2

A potential customer tells you that they use remanufactured and refilled toner cartridges because
they are an environmentally responsible company. How should you respond?

• A. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
• B. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
• C. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
• D. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.

Answer:

D

Question 3

DRAG DROP
Match the printing supplies term on the left with its definition on the right.

Answer:

Question 4

Why is using remanufactured toner cartridges bad for business? (Select two.)

• A. Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
• B. Remanufactured toner cartridges generate more heat than Original HP cartridges.
• C. Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
• D. Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
• E. Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.

Answer:

BC

Question 5

A customer tells you that they want to use re manufactured Ink cartridges in order to save money
while protecting the environment. How should you respond to this customer?

• A. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
• B. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
• C. Almost 90% of remanufactured cartridges end up in a landfill.
• D. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.

Answer:

A

Question 6

What can you do to verify that printing supplies are not counterfeit?

• A. Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
• B. All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
• C. All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
• D. Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.

Answer:

A

Question 7

Which print cartridge recycling option does HP offer?

• A. HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
• B. In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
• C. HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
• D. In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.

Answer:

A

Question 8

What advantage do Original HP PageWide cartridges provide?

• A. They come with a lifetime replacement warranty.
• B. They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
• C. They use proprietary algorithms to help determine print history and print behavior for specific printers.
• D. They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.

Answer:

A

Question 9

How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?

• A. by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials
• B. by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products
• C. by examining suspicious large or mid-sized purchases for counterfeit and illicit products
• D. by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles

Answer:

A

Question 10

Why should HP partners be aware of intellectual property (IP) rights infringement violations?

• A. Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
• B. Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
• C. Sellers of imitation cartridges that violate IP property rights can face court action.
• D. Amazon fines and bans sellers that offer products that commit IP infringement violations.

Answer:

C