Exin moff-en online test

Microsoft Operation Framework Foundation Exam

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  • Total None Questions & Answers

Question 1

Which of the following is a responsibility of the Operations Role Cluster?

  • A. detecting intrusions and protecting against viruses
  • B. managing business-to-business trading interfaces
  • C. managing IT-procurement and purchasing functions
  • D. prioritizing service improvement requests and identifying gaps for future functionality
Answer:

B

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Question 2

In what way does Capacity Management contribute to improving IT Service Management?

  • A. By identifying the major technology components, infrastructure, people and processes that underpin the end-to-end delivery of service
  • B. By preventing interruptions to IT services as well as recovering services after an interruption occurs
  • C. By planning and monitoring the job scheduling process according to the requirements in the Operational Level Agreements (OLAs)
  • D. By planning the implementation of business requirements for IT Services so they are in place when the business needs them
Answer:

D

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Question 3

Which Service Management Function (SMF) needs to ensure that efficient incident detection and
recovery tools and processes are in place to handle any service outages that do occur?

  • A. Availability Management
  • B. Release Management
  • C. Service Desk
  • D. System Administration
Answer:

A

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Question 4

Which Role Cluster has a portfolio of business-aligned IT services as a quality goal?

  • A. Operations
  • B. Partner
  • C. Service
  • D. Support
Answer:

C

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Question 5

Which Service Management Function deals with the day-to-day activities and tasks related to
maintaining and adjusting the IT security infrastructure?

  • A. Availability Management
  • B. Security Administration
  • C. Security Management
  • D. System Administration
Answer:

B

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Question 6

What is the relationship between releases and changes?

  • A. A change includes both changed hardware and software components and components that were not changed. A release only includes changed hardware and software components.
  • B. Changes are incorporated into the IT environment by releases.
  • C. Releases and changes are incorporated into the IT environment independently of each other.
  • D. Releases are incorporated into the IT environment by changes.
Answer:

B

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Question 7

Which of the following is a key requirement for planning service solutions?

  • A. a managed IT environment
  • B. a milestone-driven implementation process
  • C. take the perspective of end-to-end services
  • D. understanding of the business and the operational requirements
Answer:

D

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Question 8

Which of the following describes the concept of Service Management Functions (SMFs)?

  • A. a model for measuring the performance of the process
  • B. a model for organizing IT staff
  • C. organizational units that support IT operations
  • D. processes, procedures and policies to deliver and support IT service solutions
Answer:

D

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Question 9

What is a goal of Security Administration?

  • A. accessibility
  • B. confidentiality
  • C. connectivity
  • D. interconnectivity
Answer:

B

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Question 10

Which steps in the MOF Risk Management Process follow each other immediately?

  • A. Analyzing and Prioritizing Risks - Planning and Scheduling Risk Actions
  • B. Analyzing and Prioritizing Risks - Tracking and Reporting Risks
  • C. Identifying Risks in Operations - Planning and Scheduling Risk Actions
  • D. Identifying Risks in Operations - Tracking and Reporting Risks
Answer:

A

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