Avaya 7497x online test

Question 1

When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed
that will create a web socket subscription service to feed statistics?

• A. Each cluster
• B. Common Component cluster
• C. UAC cluster
• D. OCP cluster

Answer:

C

Question 2

Which statement correctly describes the Avaya Oceana Monitor?

• A. It provides a single location to view the status of Cluster1 components.
• B. It provides a single location to view the status of each supported Oceana component.
• C. It provides a single location to view the status of the UAC Oceana component.
• D. It provides a single location to view the status of the UCM Oceana component.

Answer:

D

Question 3

After the new implementation has been performed by the Avaya Business Partner, a customer is
trying to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the
following error messages:
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR AuthorizationService-
3.4.0.0.340003 Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException:
135.35.67.19:636
[Root
exception
is
java.net.ConnectException: Connection timed out]at
com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenti
cationSystemException(LdapDAOClientImpl.java:116)
Which Avaya Oceana snap-in log file contains these log messages?

• A. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
• B. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall –fAuthorlzationService.log
• C. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
• D. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log

Answer:

A

Question 4

A customer is unable to login to Agent Workspaces, and the administrator finds the following error
messages in the log files.
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR AuthorizationService-
3.4.0.0.340003 Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException:
135.35.67.19:636
[Root
exception
is
java.net.ConnectException: Connection timed out]at
com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenti
cationSystemException(LdapDAOClientImpl.java:116)
What is causing these error messages?

• A. An LDAP connection issue was caused due to an incorrect LDAP parameter.
• B. The session timed out due to a browser issue.
• C. The Multimedia Cache database is unable to connect.
• D. SMGR is not authorizing Agent to login.

Answer:

D

Question 5

If not using Security Assertion Markup Language (SAML) authentication in the deployed solution
which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

• A. Avaya Oceana Workspaces relies on CM for authentication and authorization.
• B. Avaya Oceana Workspaces does not require UAC authorization while logging in.
• C. Avaya Oceana Workspaces requires LDAP Authentication while logging in.
• D. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.

Answer:

A

Question 6

Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which
Avaya Oceana core component?

• A. Unified Collaboration Administration (UCA)
• B. Call Server Connector (CSC)
• C. Unified Collaboration Model (UCM)
• D. Engagement Designer (ED)

Answer:

A

Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101045022

Question 7

A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to
troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

• A. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
• B. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
• C. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
• D. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log

Answer:

B

Question 8

Which credentials does Avaya Oceana Workspaces use for Agent login?

• A. Avaya Breeze™ Authorization Service and Avaya Control Manager Agent username and password
• B. Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
• C. Avaya Breeze™ Authorization Service and Avaya Communication Manager extension and password
• D. Avaya Breeze™ Authorization Service and LDAP as Authentication Authority

Answer:

A

Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101045186

Question 9

A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

• A. In the System Manager on the Server Administration under Backup and Restore Job Status
• B. In the System Manager on the Cluster Administration under Backup and Restore Job Status
• C. In the System Manager on the Avaya Breeze™
• D. In the System Manager on the Server Management

Answer:

A

Question 10

To perform the restore of the Intersystem cache database, which application file must run from the
Install directory of the Omni channel Windows Multimedia Server?

• A. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
• B. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
• C. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
• D. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe

Answer:

A

Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101045282
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