Avaya 33810x online test

Avaya Aura Contact Center Solution Design Exam

What students need to know about the 33810x exam

  • Total 48 Questions & Answers

Question 1

What should a functional architecture discussion cover?

  • A. Network plan of the existing Infrastructure
  • B. Bill of Materials to quantify the costs
  • C. Customer evolution plans and Avaya solution to their problems
  • D. A design of the needed components and Interconnections
Answer:

A

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Question 2

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR
Medicure Web pages.
Which solution would meet AMR's requirements?

  • A. Co-Browsing Snap-In
  • B. Web Chat Snap-In
  • C. Presence Snap-In
  • D. Context Store Snap-In
Answer:

B

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Question 3

When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

  • A. Agent Greeting
  • B. Instant Message
  • C. Resilience
  • D. Geographic Node
Answer:

D

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Question 4

During the discovery conversation with South Travel Stores, they said they want to leave a chat
message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

  • A. Co-browse Snap-In
  • B. Multimedia Messaging
  • C. Messaging (AAM)
  • D. Context Store Snap-In
Answer:

D

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Question 5

The IT manager installed AACC on physical servers. Which identifier is used for the creation of
licenses?

  • A. MAC Address
  • B. Host ID
  • C. IP Address
  • D. Customer name
Answer:

A

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Question 6

An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding
problems and quantify the costs.
Which statement describes the Qualification step?

  • A. It proposes, communicates, and agrees upon the detailed solution.
  • B. It documents the details, and quantifies the cost.
  • C. It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
  • D. It is the final Invoice that serves as the formal contract acknowledgement.
Answer:

D

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Question 7

During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool
that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including
training.
Which Advanced WFO package would the sales person offer AMR Medicure?

  • A. Automated Quality Monitoring package
  • B. Quality Monitoring package
  • C. Workforce Management package
  • D. Workforce Optimization package
Answer:

B

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Question 8

The Avaya Aura Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

  • A. 4450
  • B. 2200
  • C. 1100
  • D. 550
Answer:

A

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Question 9

When using a browser to administer the Avaya Aura Contact Center, which browser is supported
with CCMA?

  • A. Firefox 66.0 32 bit
  • B. Google Chrome 74.0 64 bit
  • C. Microsoft Edge 64 bit
  • D. Microsoft Internet Explorer 11.0 32 bit
Answer:

D

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Question 10

The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with
AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current
system to AACC R7 on Avaya Aura.
The Agent for Preview and Progressive Outbound Is bundled with which package?

  • A. AACC 7 Outbound ASIPP package
  • B. AACC 7 Resilience (High Availability) ASIPP package
  • C. AACC Multimedia ASIPP package
  • D. AACC 7 Base System and Voice ASIPP package
Answer:

B

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